Return/Exchange
- Order Processing: Orders are processed within 2–4 business days. During high-demand periods, processing times may be slightly extended.
- Custom and Personalized Items: All customized, engraved, or made-to-order items are final sale and not eligible for return, exchange, or cancellation.
- Damaged Products: Any claims for damaged items must be submitted with proof (video evidence) on the day of delivery to be eligible for review.
- Shipping Responsibility: Once an order is dispatched, we are not liable for delays caused by courier services or customs.
- Incorrect Address: Customers are responsible for providing the correct shipping address at the time of purchase.
- Copyright and Branding: All content, designs, and product images are property of Phullara and may not be used without permission.